Privacy policy

Last updated: 10 July 2026

StickyLab operates this store and website, including all related information, content, features, tools, products and services, to provide you with a seamless shopping experience (the “Services”). StickyLab is a trading name of StickyxWorld Limited and is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase through our website, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence regarding the collection, processing and disclosure of your personal information.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following personal information:

•⁠ ⁠Name
•⁠ ⁠Billing and delivery address
•⁠ ⁠Email address
•⁠ ⁠Telephone number
•⁠ ⁠Payment information (processed securely by our payment providers)
•⁠ ⁠Transaction history and order details
•⁠ ⁠Account information (where applicable)
•⁠ ⁠Communications you send to us
•⁠ ⁠Device information, including IP address, browser type and operating system
•⁠ ⁠Website usage information collected through cookies and similar technologies

How We Collect Your Information

We collect information:

•⁠ ⁠Directly from you when you place an order, contact us or create an account.
•⁠ ⁠Automatically through cookies and similar technologies when you browse our website.
•⁠ ⁠From Shopify and our trusted service providers who help us operate our business.
•⁠ ⁠From payment providers and delivery partners where necessary to complete your order.

How We Use Your Information

We use your personal information to:

•⁠ ⁠Process and fulfil your orders.
•⁠ ⁠Process payments securely.
•⁠ ⁠Deliver your purchases.
•⁠ ⁠Provide customer support.
•⁠ ⁠Send order confirmations and delivery updates.
•⁠ ⁠Improve our website and shopping experience.
•⁠ ⁠Prevent fraud and maintain website security.
•⁠ ⁠Comply with legal and regulatory obligations.
•⁠ ⁠Send marketing communications where you have given your consent. You can unsubscribe at any time.

How We Share Your Information

We only share your information where necessary, including with:

•⁠ ⁠Shopify, our ecommerce platform.
•⁠ ⁠Payment providers such as Shopify Payments and PayPal.
•⁠ ⁠Delivery companies such as Royal Mail and other courier services.
•⁠ ⁠Analytics providers to help improve our website.
•⁠ ⁠Professional advisers and regulatory authorities where required by law.

We do not sell your personal information to third parties.

Shopify

Our website is hosted by Shopify. Information you provide when using our Services is processed by Shopify to enable secure ordering, payment processing and website functionality.

You can learn more about Shopify’s privacy practices by visiting:
https://privacy.shopify.com

We use cookies and similar technologies to:

•⁠ ⁠Remember your preferences.
•⁠ ⁠Improve website performance.
•⁠ ⁠Analyse visitor behaviour.
•⁠ ⁠Support marketing and advertising.

You can control cookies through your web browser settings.

Security

We take reasonable technical and organisational measures to protect your personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

•⁠ ⁠Complete your orders.
•⁠ ⁠Meet legal and accounting requirements.
•⁠ ⁠Resolve disputes.
•⁠ ⁠Enforce our agreements.

Your Rights

If you are located in the UK or European Economic Area, you have the right to:

•⁠ ⁠Request access to your personal information.
•⁠ ⁠Request correction of inaccurate information.
•⁠ ⁠Request deletion of your personal information where applicable.
•⁠ ⁠Request restriction of processing.
•⁠ ⁠Object to certain processing activities.
•⁠ ⁠Request a copy of your personal information.

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

International Transfers

Your information may be processed outside the United Kingdom or European Economic Area where necessary to provide our Services. Where this occurs, appropriate safeguards will be used in accordance with applicable data protection laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

StickyxWorld Limited (Trading as StickyLab)
32 Kensington Road
Oldham
OL8 4BZ
United Kingdom